Contact Us

Whether it’s online, by phone, or in person, Super SA is here to help.

For your confidentiality when you contact Super SA you will be asked to provide your Super ID Number which you will find on your Annual Statement.

 

Frequently Asked Questions - Answered

We’ve prepared answers to some of the questions members commonly ask us.

 

- Need help finding a factsheet or form?

You’ll find the publications that relate to your scheme/product in the Forms and Publications section.

Guide to finding a form/fact sheet:

  1. Go to Forms and Publications
  2. Select your scheme/product from the drop down list
  3. Click “Search”
  4. Scroll down the page for the appropriate topic heading
  5. The form/fact sheet you’re after is listed beneath the topic heading

Which topic heading am I looking for?

We’ve aimed to make the topic headings self-explanatory. For example, you’ll find forms on insurance beneath the Insurance heading and the Tax fact sheet under the Tax heading.

Here’s a quick guide to get you started:
I want to...Topic heading where you’ll find the form/fact sheet
Roll my super togetherConsolidating your super
Start salary sacrificingMaking additional contributions
Claim my superApplication for payment
Change my investment optionInvestment information
Find out my retirement optionsApproaching Retirement

Click here to go to the Forms and Publications section.

- Sending in a form – scan, fax or post?

At the top of the front page of every form there is a statement advising whether a signed original is required or whether the form can be faxed or scanned ane emailed to Super SA:

  • Please return the signed original to Super SA.

OR

  • When completed either post, email or fax the signed form to Super SA.

In many instances the signed original form is required because of the Commonwealth Government's Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) Act 2006.

Forms that can be faxed or scanned and emailed to Super SA:

  • Investment choice form – ie notifying Super SA that you wish to switch your investment option.
  • Change to contribution rate form – ie notifying Super SA that you wish to commence/change an after-tax contribution arrangement.

- Password reset for the Secure Access Login

If your current email address is on record at Super SA then you’re able to reset your own password for the Secure Access Login Member Area.

Here’s how:

  • Go to Login page and enter your Super ID (you’ll find it on your Annual Statement)
  • Select Forgotten Password
  • Enter the required information and click OK.

If your email address is in our records a temporary password will be sent to your inbox.

If you have not provided Super SA with an email address or your email address is no longer valid, you will need to contact Super SA on 1300 369 315 or 8207 2094 (for calls within the State Government network) for assistance.

- Changing your name or address?

By logging into the Secure Access Area you can update the following personal details:

  • Phone number
  • Address
  • Tax File Number

Simply delete your old details, enter the new ones and click on Save. You can also use the Change to Personal Details form to notify Super SA.

Change of name through marriage
Here is the process to change your name on our records:

  • Complete the Change to Personal Details form
  • Send us the completed form along with a certified copy of your Marriage Certificate, which confirms the change.
  • Post these documents to Super SA as we cannot accept faxed or emailed copies of these documents to amend your account details.

Certified documents: certified copies are copies authorised, or stamped as being true copies of the originals. Copies can be certified by persons such as a Justice of the Peace, a Proclaimed Manager of a bank or credit union or a Proclaimed Police Officer. More information about certifying documents can be found in the Proof of Identity fact sheet.

Alternatively you can bring originals to the Super SA Member Centre at 151 Pirie Street, Adelaide, to be sighted and copied by a Super SA staff member.

- How to make contributions - salary sacrifice and after-tax

For Triple S, Lump Sum Scheme, Pension Scheme and Super SA Select members there are two types of contribution you can make to your super:

  1. After-tax contributions: making contributions to your super from your after-tax or take home pay. These can be deducted straight from your pay or made as one-off payments.
  2. Salary sacrifice contributions: having a set percentage or fixed amount of your salary deducted from your before-tax or gross salary and put towards your super.

Note: investors in the Flexible Rollover Product are only able to make after-tax contributions to their account.

Things to consider:
Triple S and Super SA Select membersLump Sum and Pension Scheme members:
  • Contribute 4.5% or more from your after-tax salary and your employer contribution will increase to 10%.
  • Depending on your situation, there may be tax advantages to making salary sacrifice contributions.
  • You are already making after-tax contributions to your super (this is the case for most members) and if you’re on track with your points it may be worthwhile considering salary sacrifice.
  • You’re on track with your points - ie you’re on track to receive your maximum employer entitlement. This is the case if your Accrued Points are within one point of the Standard Point target (you can check this on your Annual Statement). Consequently any excess after-tax contribution amounts will not be factored into your lump sum and will simply be refunded at retirement with investment earnings.
  • Depending on your situation, there may be tax advantages to making salary sacrifice contributions.

Where to find out more:

  • Fact sheets and forms for after-tax contributions and salary sacrifice are available in the Forms and Publications section under the heading "Making additional contributions".
  • Use the Personal Contributions calculator on our website to run through various calculations – the calculator also contains links to the appropriate forms.
  • Super SA recommends you seek professional financial advice about your super. Super SA members have access to commission-free financial advice and the fee can be deducted from your super account.

- Beneficiaries

Members cannot nominate who they wish to have receive their benefit, except for Super SA Income Stream investors who can nominate a Reversionary Beneficiary.

Should you die before retirement, your super benefit, along with any insurance benefit, will be paid to your legal and/or putative spouse. If you do not have a legal spouse and/or a putative spouse the entitlement will be paid to your Estate and will be distributed according to your Will.

This process is required by the legislation governing the schemes/products Super SA administers and contains specific provisions regarding who will be paid an entitlement in the event of your death. Further information is available in the following scheme/product fact sheets:

Public Trustee and Wills
Super SA recommends that members have an up to date Will. If you don’t have a Will when you die, you die intestate, and your assets will be distributed according to the relevant State legislation. Further information can be found on the Public Trustee website. They provide a range of services and run seminars in the city and in regional locations.

- Leaving public sector employment - your options

If you leave the SA public service you have two options when it comes to your Triple S account:

  1. Preserve your Triple S account and keep the ability to access your super at age 55; or
  2. Roll out your super to a complying super fund.

For further information read the "Triple S Accessing Your Super" fact sheet.

Triple S has key features you won’t find at other super funds:

  • You can access your super at age 55 (subject to applicable tax rates)
  • That’s up to 5 years earlier than most other super schemes
  • Access to member-only platinum rated retirement products

 Rolling your super to another super fund:

  • Super SA is an untaxed or tax deferred fund. When you roll your entitlement over the "taxable (untaxed)" portion will be taxed at 15% by the receiving fund.
  • By rolling your super out of Super SA your super will become subject to Commonwealth preservation rules.

How to keep your Death and TPD insurance with Super SA

Your death and disability cover expires once you cease working in the public sector, however, if you're working outside of the SA public sector you can:

Please note that in the Flexible Rollover Product your super is subject to Commonwealth preservation rules.

- Account balance request

Your balance is always available in the Secure Access Member Area of the website.

Here’s how to check your balance:

Step 1: Logging in to the Secure Access Member Area

  • Go to the Super SA website homepage
  • Click on the Check my Balance tab (left hand side of homepage)
New users:Existing users:
  • Click on Register
  • Enter your Super ID
  • Enter your details
  • Create a password
  • Enter your Super ID
  • Enter your password

Step 2: Get your balance

  • Select My Details in the left column
  • 3 items should be listed
  • Click on Investment Strategy
  • In the table is your current balance

Call us - enquiries

  • (08) 8207 2094
  • 1300 369 315 (for regional callers)

For questions of a general nature or specific questions about your super call one of our friendly Member Services Officers.

Call us - one on one appointments

For specific questions about your super speak to our Member Solutions Consultants. They can perform calculations and run through various scenarios specific to your situation over the phone or in a one-on-one consultation at the Member Services Centre in the city.

Please phone Super SA to arrange a convenient time to come in and discuss your super with our friendly staff.

  • (08) 8204 8891
  • 1300 364 941 (for regional callers)
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Visit us

Super SA Member Centre: Ground Floor (enter from Pulteney Street) 151 Pirie Street, Adelaide.

Open Monday to Friday 9am - 5pm

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Email us

Complete and submit the Email Super SA form online

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Write to us

When you write to Super SA please provide your:

  • Full Name

  • Address

  • Date of Birth

  • Employing Agency

  • Super ID Number – found on your Annual Statement

Address letters to Super SA, GPO Box 48, Adelaide SA 5001

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Fax us

(08) 8226 0593

 

Complaints

We are committed to delivering a high level of service at Super SA. However, if you are dissatisfied with your member experience, go to our Complaints page for more information on what to do next.