Whether it’s online, by phone, or in person, Super SA is here to help.
For your confidentiality when you contact Super SA you will be asked to provide your Super ID Number which you will find on your Annual Statement.
Frequently Asked Questions - Answered
We’ve prepared answers to some of the questions members commonly ask us.
- Need help finding a factsheet or form?
You’ll find the publications that relate to your scheme/product in the Forms and Publications section.
Guide to finding a form/fact sheet:
Which topic heading am I looking for?
We’ve aimed to make the topic headings self-explanatory. For example, you’ll find forms on insurance beneath the Insurance heading and the Tax fact sheet under the Tax heading.
Click here to go to the Forms and Publications section.
- Sending in a form – scan, fax or post?
At the top of the front page of every form there is a statement advising whether a signed original is required or whether the form can be faxed or scanned ane emailed to Super SA:
In many instances the signed original form is required because of the Commonwealth Government's Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) Act 2006.
Forms that can be faxed or scanned and emailed to Super SA:
- Password reset for the Secure Access Login
If your current email address is on record at Super SA then you’re able to reset your own password for the Secure Access Login Member Area.
If your email address is in our records a temporary password will be sent to your inbox.
If you have not provided Super SA with an email address or your email address is no longer valid, you will need to contact Super SA on 1300 369 315 or 8207 2094 (for calls within the State Government network) for assistance.
- Changing your name or address?
By logging into the Secure Access Area you can update the following personal details:
Simply delete your old details, enter the new ones and click on Save. You can also use the Change to Personal Details form to notify Super SA.
Change of name through marriage
Certified documents: certified copies are copies authorised, or stamped as being true copies of the originals. Copies can be certified by persons such as a Justice of the Peace, a Proclaimed Manager of a bank or credit union or a Proclaimed Police Officer. More information about certifying documents can be found in the Proof of Identity fact sheet.
Alternatively you can bring originals to the Super SA Member Centre at 151 Pirie Street, Adelaide, to be sighted and copied by a Super SA staff member.
- How to make contributions - salary sacrifice and after-tax
For Triple S, Lump Sum Scheme, Pension Scheme and Super SA Select members there are two types of contribution you can make to your super:
Note: investors in the Flexible Rollover Product are only able to make after-tax contributions to their account.
Where to find out more:
Members cannot nominate who they wish to have receive their benefit, except for Super SA Income Stream investors who can nominate a Reversionary Beneficiary.
Should you die before retirement, your super benefit, along with any insurance benefit, will be paid to your legal and/or putative spouse. If you do not have a legal spouse and/or a putative spouse the entitlement will be paid to your Estate and will be distributed according to your Will.
This process is required by the legislation governing the schemes/products Super SA administers and contains specific provisions regarding who will be paid an entitlement in the event of your death. Further information is available in the following scheme/product fact sheets:
Public Trustee and Wills
- Leaving public sector employment - your options
If you leave the SA public service you have two options when it comes to your Triple S account:
For further information read the "Triple S Accessing Your Super" fact sheet.
Triple S has key features you won’t find at other super funds:
Rolling your super to another super fund:
How to keep your Death and TPD insurance with Super SA
Your death and disability cover expires once you cease working in the public sector, however, if you're working outside of the SA public sector you can:
Please note that in the Flexible Rollover Product your super is subject to Commonwealth preservation rules.
- Account balance request
Your balance is always available in the Secure Access Member Area of the website.
Here’s how to check your balance:
Step 1: Logging in to the Secure Access Member Area
Step 2: Get your balance
Call us - enquiries
For questions of a general nature or specific questions about your super call one of our friendly Member Services Officers.
Call us - one on one appointments
For specific questions about your super speak to our Member Solutions Consultants. They can perform calculations and run through various scenarios specific to your situation over the phone or in a one-on-one consultation at the Member Services Centre in the city.
Please phone Super SA to arrange a convenient time to come in and discuss your super with our friendly staff.
Super SA Member Centre: Ground Floor (enter from Pulteney Street) 151 Pirie Street, Adelaide.
Open Monday to Friday 9am - 5pm
Complete and submit the Email Super SA form online
Write to us
When you write to Super SA please provide your:
Address letters to Super SA, GPO Box 48, Adelaide SA 5001
(08) 8115 1296
We are committed to delivering a high level of service at Super SA. However, if you are dissatisfied with your member experience, go to our Complaints page for more information on what to do next.