Our call centre hours are changing
At Super SA our members and staff are always our priority. Understandably, many members feel concerned about superannuation and the continuation of critical services.
We are currently experiencing an unprecedented number of member enquiries across all channels.
To manage this situation and assist members across all contact channels, we are revising the opening hours of our call centre phone lines. From today, Tuesday March 24th, phone lines will close at 3pm daily to allow staff to respond to email enquiries and return member calls.
We strongly encourage members to email with non-critical matters, to enable those members requiring critical services to get through on the phone. We’re working very hard to respond to every member who has contacted us and we’re prioritising processing transactions, member payments and critical services such as investment switches.
You may experience longer than usual delays in reaching us or hearing from us. We thank you for your understanding and patience during this challenging time. We are committed to keeping you informed through regular updates on our website.
You can access self service functions such as checking your balance and investment switching and maintain your contact details, through the member portal. You’ll need your client ID to log on, which can be found on your annual statement.