Member surveys

Help inform our future

As part of our ongoing commitment to measure and improve the member experience, we have commissioned an independent, Australian customer research company (CSBA) to conduct a short survey with some of our members.

Phone-based surveys by Customer Service Benchmarking Australia

We engage Customer Service Benchmarking Australia (CSBA) to conduct customer experience surveys of our members by phone and email in February and March, while email surveys will also be undertaken during the year. We provide CSBA with a small sample of member contact details for this purpose. The provision and use of member details for this purpose occurs strictly in accordance with our privacy policy.

About CSBA

CSBA is an experienced survey organisation that undertakes research on behalf of a wide range of companies and industries throughout Australia, including financial services, government agencies, education institutions, utility services and commercial organisations. You can visit the CSBA website at www.csba.com.au.

What the survey covers:

The survey covers a range of member experience measures including your satisfaction with the fund, ease of dealing with us, and a variety of service quality aspects.

Privacy:

Your privacy is of the utmost importance to us and to CSBA. For this reason, by default your responses will remain completely anonymous. If you choose to be identified alongside your responses, this will only be used for the purposes of this research project and to follow up on any specific concerns or issues you might raise in your feedback, and not for any other purposes such as marketing or sales.

Other surveys from Super SA

We don’t currently engage with any other providers to conduct surveys on our behalf.

Please be assured that while we may ask for your general thoughts and experiences with our fund, we will never ask you to provide or verify any personal information as part of these surveys.

If you receive a phone call or email that you’re unsure about, or someone is requesting personal details about you or your account, please let us know as soon as possible.

The information shown on this website is general information only. We haven’t considered your needs or objectives when providing the information. You should assess your own financial situation and needs and read the relevant Product Disclosure Statement before deciding about products on this website.

Talk to us

Click below to speak to our friendly Member Services team.