Member surveys

Member surveys

Help inform our future

As part of our ongoing commitment to measure and improve the member experience, we have commissioned an independent, Australian customer research company Customer Service Benchmarking Australia (CSBA), to conduct a short survey with some of our members.

About CSBA

CSBA is an experienced survey organisation that undertakes research on behalf of a wide range of companies and industries throughout Australia, including financial services, government agencies, education institutions, utility services and commercial organisations. You can visit the CSBA website at www.csba.com.au.

Phone-based surveys by CSBA

The survey period runs in February to March each year and will cover a broad range of customer experience measures.

We provide CSBA with a small sample of member contact details for this purpose, members have the opportunity to opt-out of the interview process. The provision and use of member details for this purpose occurs strictly in accordance with our privacy policy.

What the survey covers

The survey covers a range of member experience measures including Satisfaction, Ease of doing business and Advocacy for Super SA. Some other areas include (but are not limited to) member loyalty, fund benefits, operational efficiency, and quality of service.


Privacy

Your privacy is of the utmost importance to us and to CSBA.

Any information you provide to CSBA will be held and used in accordance with the South Australian Government Information Privacy Principles.  Your responses to surveys will remain anonymous and may be used by Super SA to improve member experience and services. If you choose to be identified along with your responses, the information contained in your responses may also be used by Super SA to follow up with you directly on any specific concerns or issues you have raised in your responses. Any responses provided to this survey will not be used for marketing purposes.
If you have any questions or concerns about your privacy, please contact Super SA.

Other surveys from Super SA

We don’t currently engage with any other providers to conduct surveys on our behalf.

Please be assured that while we may ask for your general thoughts and experiences with our fund, we will never ask you to provide or verify any personal information as part of these surveys.

If you receive a phone call or email that you’re unsure about, or someone is requesting personal details about you or your account, please let us know as soon as possible.

The information in the article above has been prepared in good faith by Funds SA. However, Funds SA does not warrant the accuracy of the information and to the extent permitted by law, disclaims responsibility for any loss or damage of any nature whatsoever which may be suffered by any person directly or indirectly through relying upon it whether that loss or damage is caused by any fault or negligence of Funds SA or otherwise. The information is not intended to constitute advice and persons should seek professional advice before relying on the information.

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