Member and employer portal security upgrade

6 June 2022

Great news – we’re upgrading the member portal to give you greater peace of mind and ease when you’re online.

At Super SA, we want to make sure that your personal details are more secure than ever before. That’s why we’re introducing two-factor authentication for your online account. It’s a new security measure we’re using to make sure it’s you – and no one else – logging into your account.

Member Portal Upgrade

What’s two-factor authentication?

Think of it as an extra layer of security to further protect your personal details. It requires you to confirm your identity via at least two forms of verification.

When you log into your Super SA account via the member portal from 14 June 2022, you will be asked to enter a unique 6-digit code as well as your password.


How does it work?

From 9.30am on Tuesday 14 June 2022, you’ll be prompted to set up two-factor authentication when you log into the member portal. This will allow us to send you a one-time 6-digit code to the mobile number on your account. You then simply enter that code to complete your login.


What do I need to do?

For two-factor authentication to work, your mobile number needs to be linked to your online account. From 14 June 2022, you won’t be able to access the member portal if you don’t have a linked mobile phone.


If you’re already registered for the member portal:

Step 1: Log in as usual with your Client ID and password. Your Client ID can be found on your annual statement or click ‘forgotten client ID’ to retrieve it.

Step 2: Confirm or update your mobile number. You’ll receive unique 6-digit verification codes to this number when you log in.

Step 3: Set up a new secret question and answer.


If you’re not registered for the member portal:

Step 1: Register here – it’s quick and easy, just have your Client ID handy (you’ll find it on your annual statement and welcome letter).

Step 2: Once registered, check and update your mobile number online.

Step 3: Set up a new secret question and answer.

When you log back in from 9.30am 14 June 2022, you'll be prompted to confirm your mobile number to set up two-factor authentication.


Having trouble registering or logging in?

We’ll help you – call us on 1300 369 315.

The superannuation schemes administered by Super SA are exempt public sector superannuation schemes and are not regulated by the Australian Securities and Investments Commission (ASIC) or the Australian Prudential Regulation Authority (APRA). Super SA is not required to hold an Australian Financial Services Licence to provide general advice about a Super SA product. The information in this publication is of a general nature only and has been prepared without taking into account your objectives, financial situation or needs. Super SA recommends that before making any decisions about its products you consider the appropriateness of this information in the context of your own objectives, financial situation and needs, read the Product Disclosure Statement (PDS) and seek financial advice from a licensed financial adviser in relation to your financial position and requirements.