Member Surveys

13 February 2023

As part of our ongoing commitment to measure and improve the member experience, we have commissioned an independent, Australian customer research company, Customer Service Benchmarking Australia (CSBA), to conduct a short survey with some of our members.

A small proportion of members will be contacted to complete either a phone or online survey. The Survey will run from 13 February to 26 March 2023 and is completely anonymous and optional.

If you receive a phone call or email that you’re unsure about, or someone is requesting personal details or account details, please let us know as soon as possible on 1300 369 315.

Learn more about our Member Surveys >