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Remember: For members of Triple S, Flexible Rollover Product, Super SA Income Stream and Super SA Select who are accessing the online member portal for the first time, please click on the ‘Register’ button below.

Click on the Staff Values below to reveal what they mean to Super SA:



I will:

  • treat others in the same way that I expect to be treated.
  • give credit where credit is due.
  • say "hello", "please", "thank you" and "well done"
  • talk to people whenever I can, don’t just email them.
  • communicate in a polite, trusting and genuine manner with everyone regardless of their level of seniority or job function.
  • take pride in my own abilities and experience and I will value and understand the contribution I make to the overall operation and success of Super SA.
  • value and respect the contribution that each of my colleagues make to the overall operation and success of Super SA.
  • encourage and provide open honest and constructive feedback – both positive and developmental.
  • be empathic, helpful and efficient when communicating with members to achieve positive outcomes.
  • embrace differences and diversity in the workplace.


I will:

  • "go the extra mile" in dealing with member and internal staff enquiries.
  • perform all tasks reasonably requested of me and help others if I have the capacity to do so.
  • commit to achieving positive outcomes for members, or where not possible, I will ensure that the member understands the reasons for the outcome provided to them.


I will:

  • mean what I say and say what I mean.
  • abstain from initiating and participating in gossip.
  • explain the reasoning and thought processes behind my decisions.
  • make decisions in a fair, consistent and constructive manner.
  • take the time to educate others in my area of expertise to facilitate learning.
  • consult with others prior to making key decisions impacting on them.
  • communicate, explain and or train regarding key decisions in person with impacted people prior to implementation.


I will:

  • focus on the positives and the things I can control and not on the negatives or the things I can't control.
  • provide recognition and acknowledgement to my colleagues, when appropriate.
  • always look for ways to improve the way I behave and the way we operate.
  • work with my manager to link my personal work to the overall Vision for Super SA.
  • proactively communicate my career aspirations within Super SA with others.


I will:

  • focus on providing a high level of both internal and external customer service.
  • ensure that "no" is not my default answer to a question posed by a colleague or member and be conducive to new ideas and suggestions.
  • promote internal career professional development and relevant study opportunities to employees of Super SA.
  • take the time to read management reports and updates detailing the progress and results of Super SA.


I will:

  • lead by example at all times.
  • try and find solutions when I find a problem.
  • take ownership of my career development.
  • take accountability for my own actions and behaviour in the workplace.
  • call out inappropriate behaviour and raise it with the appropriate person.
  • treat others with trust, respect and proactively delegate decision-making, when appropriate.
  • plan for the future and recruit with a succession plan in mind.
  • set clear expectations and objectives and provide guidance and support to my team.