Whether it’s online, by phone, or in person, Super SA is here to help
For your confidentiality when you contact Super SA you will be asked to provide your Client ID or Super ID number which you will find on your Annual Statement.
Frequently Asked Questions - Answered
We’ve prepared answers to some of the questions members commonly ask us.
- Find a factsheet/form
You’ll find the publications that relate to your scheme/product in the Forms and Publications section.
Guide to finding a form/fact sheet:
Which topic heading am I looking for?
We’ve aimed to make the topic headings self-explanatory. For example, you’ll find forms on insurance beneath the Insurance heading and the Tax fact sheet under the Tax heading.
Click here to go to the Forms and Publications section.
- Sending in a form – scan, fax or post?
At the top of the front page of every form there is a statement advising whether a signed original is required or whether the form can be faxed or scanned and emailed to Super SA:
In many instances the signed original form is required because of the Commonwealth Government's Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) Act 2006.
Forms that can be faxed or scanned and emailed to Super SA:
- Password reset
If your current email address is on record at Super SA then you’re able to reset your own password for the Secure Access Login Member Area.
If your email address is in our records a temporary password will be sent to your inbox.
If you have not provided Super SA with an email address or your email address is no longer valid, you will need to contact Super SA on 1300 369 315 or 8207 2094 (for calls within the State Government network) for assistance.
- Change of name or address
By logging into the Secure Access Area you can update the following personal details:
Simply delete your old details, enter the new ones and click on Save. You can also use the Change to Personal Details form to notify Super SA.
Change of name through marriage
Certified documents: certified copies are copies authorised, or stamped as being true copies of the originals. Copies can be certified by persons such as a Justice of the Peace or a Proclaimed Police Officer. More information about certifying documents can be found in the Proof of Identity fact sheet.
Alternatively you can bring originals to the Super SA Member Centre at 151 Pirie Street, Adelaide, to be sighted and copied by a Super SA staff member.
- Making contributions - salary sacrifice and after-tax
For Triple S, Lump Sum Scheme, Pension Scheme and Super SA Select members there are two types of contribution you can make to your super:
Note: investors in the Flexible Rollover Product are only able to make after-tax contributions to their account.
Where to find out more:
Should you die, your entitlement will be paid to your surviving spouse and/or a putative spouse. Should you not have a partner, the entitlement will be paid to your Estate.
Legal Personal Representative
Triple S members and Flexible Rollover Product and Income Stream investors can nominate for their death benefit to be paid to their nominated Legal Personal Representative (LPR) (ie estate). By nominating their legal personal representative, the death benefit will be paid to their Estate rather than their spouse and distributed according to their Will, or if they do not have one, the Statutes. Nominating a legal personal representative is not the same as nominating a beneficiary. The rules do not allow you to nominate specific beneficiaries.
To find out more read the fact sheet and to apply complete the form.
Public Trustee and Wills
- Leaving public sector employment - your options
If you leave the SA public service you have two options when it comes to your Triple S account:
For further information read the "Triple S Accessing Your Super" fact sheet.
Triple S has key features you won’t find at other super funds:
Rolling your super to another super fund:
How to keep your Death and TPD insurance with Super SA
Your death and disability cover expires once you cease working in the public sector, however, if you're working outside of the SA public sector you can:
Please note that in the Flexible Rollover Product your super is subject to Commonwealth preservation rules.
- Account balance request
Your balance is always available in the Secure Access Member Area of the website.
Here’s how to check your balance:
Step 1: Logging in to the Secure Access Member Area
Step 2: Get your balance
Call us - enquiries
For questions of a general nature or specific questions about your super call one of our friendly Member Services Officers.
Super SA Member Centre: Ground Floor (enter from Pulteney Street) 151 Pirie Street, Adelaide.
Open Monday to Friday 9:30am - 5pm
(Please note: new opening hours from Monday 8th April)
Complete and submit the Email Super SA form online.
We are committed to delivering a high level of service at Super SA. However, if you are dissatisfied with your member experience, go to our Complaints page for more information on what to do next.
Write to us
When you write to Super SA please provide your:
Address letters to Super SA, GPO Box 48, Adelaide SA 5001
(08) 8115 1296