Seen publicity about MySuper? Not sure what to do?

The Australian Tax Office has determined that from 1 January 2014, Super Guarantee (SG) contributions for employees who have not nominated a super fund need to be paid to a fund which has an authorised MySuper product.

Triple S and Super SA Select are exempt

As Triple S and Super SA Select are exempt public sector superannuation products governed by State rather than Commonwealth legislation, SG contributions will still be allocated to them.

Triple S and MySuper

To ensure that Super SA is keeping up to date with the rest of the super industry we are negotiating with the Commonwealth Government to determine Triple S Balanced investment option’s MySuper compliance status.

Balanced is the Triple S default option and already meets most of the Commonwealth Government’s MySuper requirements.

Super SA Select’s Balanced investment option is going through the same process as the Triple S Balanced investment option.

More information

As soon as we receive confirmation about the My Super status of the Triple S and Super SA Select Balanced investment options from the Commonwealth Government we will post an announcement on our website.

So what do you have to do?

Just keep on doing what you're currently doing. As Triple S and Super SA Select are exempt public sector super products, SG contributions will still be allocated to them.


Upgrade to Employer online

Super SA is currently working on a project to upgrade Employer Online to the latest version.

The benefits of the upgrade include: increased security for member data, less 'IT issues' relating to compatibility with PCs, ability to save contribution warning data to a file, instead of printing it together with an updated look and feel.

The upgrade will mainly impact payroll staff and is expected to be fully functional in March 2014.

Over the coming months Super SA will continue to keep payroll staff informed of the progress.

SG Changes

Please be aware that the Superannuation Guarantee will be increasing from 9.25% to 9.5% from 1 July 2014.
For further information go to

Super SA's new bank accounts

If your Agency makes EFT contributions to Super SA you'll need to update your records to reflect Super SA's new account details which have changed as our bank accounts have moved from Westpac to the Commonwealth Bank as part of the whole of government banking transition project.

You can find Super SA's new bank details on the Payment Options page in Employer Online.


Who are you going to call?

If you need help submitting contribution payments, the Employer Online Helpdesk is your first point of contact.

A dedicated team of Account Services staff are waiting to answer your calls. They process the contributions you submit via Employer Online so they know what they're talking about and if you're having trouble, they'll be happy to assist.

There are two teams that look after the Employer Online Helpdesk. Both teams will assist in resolving your issue.

You can phone or email them with your query.

Phone: (08) 8226 0331



Smoothing the claims process

Have you ever received an Employer Statement or Termination Certificate from the Claims Management Team at Super SA? These are very important forms. Without them, the Claims Management Team can't process your staff member's insurance claim.

At an already difficult time, any delay in payment can cause your staff member financial hardship and further stress.

To help smooth the process and enable the Claims Management Team to arrange payments as soon as possible, it’s important that these forms are completed fully, accurately and returned to Super SA by the requested date.

If you're not sure how to complete the forms or have any questions, the Claims Management Team is more than happy to help. The Claims Officer handling the case will provide you with their direct number each time a form is sent and you can contact them on that number any time, Monday – Friday, between 9 and 5.