News

SG Changes

The Super Guarantee rate was increased from 9.5% to 10% from 1 July 2021. 
For further information go to www.ato.gov.au.

 

Who are you going to call?

If you need help submitting contribution payments, the Employer Online Helpdesk is your first point of contact.

A dedicated team of Account Services staff are waiting to answer your calls. They process the contributions you submit via Employer Online so they know what they're talking about and if you're having trouble, they'll be happy to assist.

There are two teams that look after the Employer Online Helpdesk. Both teams will assist in resolving your issue.

You can phone or email them with your query.

Phone: (08) 8226 0331

Email: agency.services@sa.gov.au

 

Smoothing the claims process

Have you ever received an Employer Statement or Termination Certificate from the Claims Management Team at Super SA? These are very important forms. Without them, the Claims Management Team can't process your staff member's insurance claim.

At an already difficult time, any delay in payment can cause your staff member financial hardship and further stress.

To help smooth the process and enable the Claims Management Team to arrange payments as soon as possible, it’s important that these forms are completed fully, accurately and returned to Super SA by the requested date.

If you're not sure how to complete the forms or have any questions, the Claims Management Team is more than happy to help. The Claims Officer handling the case will provide you with their direct number each time a form is sent and you can contact them on that number any time, Monday – Friday, between 9:30am and 5pm.