General FAQs

Which Super SA scheme/product am I in?

Triple S is the super scheme for SA public sector employees since 1994.

Lump Sum Scheme is the super scheme for SA public sector employees who elected to contribute to the scheme after 1 July 1988 and before 3 May 1994.

Pension Scheme is the super scheme for SA public sector employees who elected to contribute to the scheme before 30 May 1986.

Super SA Select is a super fund that launched in January 2013. Members elect to have their Employer Contributions paid into Super SA Select instead of Triple S.

Post retirement products – Super SA’s award-winning Flexible Rollover Product and Income Stream are open to Super SA members and spouses.

What if I have any concerns or complaints?

Super SA prides itself on providing the highest level of customer service. See our Complaints page for how to proceed if you have concerns with any aspect of your membership.

When is the earliest I can claim my super?

Triple S, Lump Sum and Pension Scheme members:

You can claim your retirement entitlement at age 55, subject to applicable tax rates, provided you are no longer working for the SA public sector. Some of your super may also be subject to Commonwealth Government preservation rules.

Super SA Select members and Super SA Flexible Rollover Product investors:

The age you can claim your retirement entitlement is subject to Commonwealth Government preservation rules.

 

How much super will I have?

For Triple S, Super SA Select and Super SA Flexible Product:

Use the Projection Calculator to project your super balance. You'll also find out how making personal contributions may make a difference to your retirement balance. You can include your partner in the projection.

Lump Sum and Pension Scheme:

Use the Benefit Projector in the secure access area to estimate how much super you could have at retirement.

Can I nominate a beneficiary to receive my super in the event of my death?

No, none of the Super SA schemes (with the exception of the Super SA Income Stream) allow members to nominate beneficiaries.

In the event of your death, your entitlement and any insurance component will be paid to your partner or Estate. You should ensure that your Will reflects your wishes regarding the distribution of your Estate.

Legal Personal Representative

You can choose to nominate a legal personal representative (estate). Your legal personal representative is the person appointed as the executor or administrator of your Estate, following your death. By nominating your legal personal representative, your death benefit will be paid to your Estate and distributed according to your Will and the Statutes. 

Can I access my super if I suffer financial hardship?

Under the legislation that governs the schemes administered by Super SA, your super cannot be paid to you prior to ceasing SA public sector employment due to financial hardship.

However, if you have left the SA public sector and have a preserved entitlement, you could roll it into another super fund and you may be able to claim the money from them on the grounds of financial hardship. You'll need to find out if the new fund allows for the early release for funds due to hardship. If you plan to do this, you may wish to discuss the matter with a financial adviser.

Lump Sum and Pension Scheme members may reduce their member contribution rate to 3% or 4.5% if they are suffering financial hardship. If you choose to do this, you can catch up the reduced contributions later by contributing more than your standard contribution rate. However, if you choose to reduce your contribution to 0%, you will become a non-active member and will not be able to catch up later on.

What happens if I retire from the SA public sector at 55 but work somewhere else?

As soon as you're aged 55 and you've left the SA public sector you're entitled to claim your entitlement, subject to applicable tax rates, even if you're working in the private sector, either part-time or full-time.

It’s important you're aware that your Co-Contribution Account and any part of your Rollover Account that was subject to preservation before it was rolled in will still be subject to Commonwealth Government preservation rules. This means that, depending on your age and circumstances, you may have to wait longer to access this portion of your entitlement.

If you resign or retire from the SA public sector and then you become re-employed by the SA public sector more than one month later:

  • Preserved Triple S members will have their account reactivated
  • Triple S members who have claimed their entitlement will have a new account opened for them
  • Former Lump Sum Scheme members will become Triple S members
  • Former Pension Scheme members will become Triple S members.

How much super do I need to retire comfortably?

This depends on what you want to do in retirement. It's all about time, so take the time now to make a plan. A great way to start planning is by attending a free My Retirement seminar geared towards your Super SA Scheme.

Seminars are held in city, suburban and regional locations on a regular basis.

Can I stay with Super SA even if I leave the public sector?

Yes. You can preserve your entitlement in your current scheme or roll it over to the Super SA Flexible Rollover Product or the Super SA Income Stream as long as you meet the eligibility criteria to join.

Who do I speak to if I need help completing my Super SA forms?

We are happy to take you through the process of completing any forms, step-by-step.
Call 1300 369 315.

Can I get help with my investment decisions?

Yes. A financial adviser can provide you with information about your financial options and choices, including your super, and help you to identify and start working towards your financial goals.  To find a financial adviser contact the Financial Planning Association of Australia on 1800 626 393. Or take advantage of Industry Fund Services' (IFS) commission free service now available on site at Super SA. If you would like to talk to Industry Fund Services, call them on 1300 162 348 to make an appointment.

Can I get help with my finances?

Yes. A financial adviser can provide you with information about your financial options and choices, including your super, and help you to identify and start working towards your financial goals.  To find a financial adviser contact the Financial Planning Association of Australia on 1800 626 393. Or take advantage of Industry Fund Services' (IFS) commission free service now available in the city. If you would like to talk to Industry Fund Services, call them on 1300 162 348 to make an appointment.

Do I have to pay for financial advice?

The first appointment with Industry Fund Services is free of charge and obligation. During this session your financial adviser will find out what your financial objectives are and what type of advice you’ll need.

After the first appointment, you’ll receive a quote on what a full financial plan would cost you. You can then decide if you want to go ahead with it and you can request to pay the fee directly from your Triple S or Flexible Rollover Product account.

If you use another adviser, you will need to ask them about their fees.  Fees for another adviser cannot be deducted from your Super SA account.

Who do I contact to speak with a financial adviser?

To find a financial adviser contact the Financial Planning Association of Australia on 1800 626 393. If you would like to talk to Industry Fund Services, call them on 1300 162 348 to make an appointment.

Can my financial adviser gain information about my superannuation directly?

We will only provide information about your super to your financial adviser if you authorise this by completing the Authority to release information to a third party form and returning it to Super SA.

How can I consolidate my super?

We don’t charge any fees for rolling any other super accounts you may have into your Super SA account; however you should first contact your other fund to find out if they charge any exit or termination fees that will reduce your rollover amount. Also make sure to check if you’ll be losing any other benefits, like insurance, before deciding to consolidate.

It’s important you are aware that you can’t access your rollover amount, including non-preserved amounts, while you're working in the SA public sector. When you leave the SA public sector, your rollover amount plus any earnings can be paid to you subject to Commonwealth preservation rules.

To consolidate your super you will need to complete in an Easy Roll In form.

While you’re consolidating your super from other funds it’s a great time to make sure that you don’t have any lost super.

What is my Scheme’s ABN?

The ABN for each scheme/product is:

Triple S Scheme                                  40 651 037 780

Lump Sum Scheme                             27 987 187 927

Super SA Flexible Rollover Product     11 635 839 852

Super SA Income Stream                    74 841 225 193

How can I find my lost super?

Use the Australian Tax Office’s website to see if you have any lost super.

Once you have found it, decide if you want to consolidate your super and reduce the fees you pay.  See “How can I consolidate my super”.

How do I check and change my personal details?

You can check your personal details by logging onto the secure member area of the Super SA website here or by calling Super SA on 1300 369 315.

You can change your personal details by completing the form for your Scheme which can be found here. Your address can be changed on the Super SA website under the Member Secure Access Login section.

What is the Government Co-Contribution and how do I know if I am eligible?

The co-contribution scheme rewards you for personally contributing to your super after tax by offering to match a percentage of your contribution.

If your total income is less than $51,813 a year and you make after-tax contributions to your super, the Commonwealth Government will contribute $0.50 for every $1.00 you contribute, up to certain limits.

The maximum amount you can receive is $500 and the minimum is $20. To receive the maximum amount your total income must be $36,813 or less and you must contribute at least $1,000. The co-contribution reduces on a sliding scale, and phases out altogether when your income reaches $51,813.

To be eligible for a co-contribution you must:

  •                 be less than 71 years old
  •                 make at least one personal after-tax contribution to your super by 30 June each year
  •                 earn less than $49,488 in that financial year
  •                 not hold an eligible temporary resident visa at any time during the year and
  •                 lodge an Australian income tax return

More information on the Government Co-contribution can be found here.

How do I apply for the Government Co-Contribution?

You do not need to apply for the co-contribution. You just need to make one personal contribution during the year. The ATO will then use the information on your income tax return to work out whether you are eligible. If you are, the government will automatically calculate the co-contribution amount and forward it to Super SA.

How do I supply Super SA with my Tax File Number (TFN)?

Online: your TFN can be changed on the Super SA website in the secure access login section. Once you're logged in simply go to the My Details section and enter your TFN.

Form: you can supply your Tax File Number by completing the Tax File Number Notification form which is found here.

I’m not sure which investment option I should be invested in?

When choosing an investment option it’s important to understand your individual risk profile and time horizon.

Why not use the “What type of investor am I?” calculator in the Knowledge Centre section of the website to find out what level of risk you are comfortable with? If it turns out that you have a low tolerance to risk or are planning to retire soon you may like to consider a lower risk, lower return strategy.

Triple S members have the option to invest their super in one or two investment options. Further details of this can be found in the Investment Fact Sheet.

Can you recommend a financial planner?

A professional financial planner can help you to understand and make choices about your super.

You may wish to choose your own professional financial planner. If you need help you can contact: Financial Planning Association of Australia on 1800 626 393 or National Information Centre of Retirement Investments on 1800 020 110.

Alternatively, as a Super SA member, you can take advantage of the financial planning service available through Industry Fund Services (IFS). The financial planners at IFS can advise you about the options available to SA public sector employees. Importantly IFS financial planners charge a fixed up front fee for their service and don’t accept commissions so there are no hidden costs.1

The first interview is free and if you decide not to proceed with a plan, there’s no cost to you. No advice will be given at your first interview as it’s a fact-finding appointment. If you decide to arrange a second appointment, Triple S and FRP members can request to pay the fee directly from their account.


1 This information is of a general nature and does not take into account your personal objectives, situation or needs. Industry Fund Services (IFS) is a division of Industry Fund Services Pty Ltd (IFS - ABN 54 007 016 195, AFSL 232514). You should assess your own financial situation before making any investment decisions based on this information. Past performance is no guarantee of future performance.

Super SA does not recommend, endorse or accept responsibility for products or services provided by third-party organisations. Terms and conditions apply – these should be obtained from IFS. Super SA does not accept liability for any loss or damage caused by the products and services provided by IFS. Super SA does not receive any commissions from this organisation as a result of members using their products and services.

 

How to find out more about your super if you’re close to retirement?

It’s very important to find out as much as you can about your super as well as your options for retirement.

Here are some things to think about:

  1. You might like to consider attending a free My Retirement seminars geared towards your Super SA scheme. These seminars are presented by an Industry Fund Services Financial Planner as well as a Super SA Member Education Team member, so you’re sure to get a good understanding of the options available to you.
  2. Have a free consultation with our Member Solutions Team. While they can’t give you personal financial advice, they can provide you with factual information relating to your super.
  3. Have you considered getting professional financial advice? You may wish to choose your own professional financial planner. If you need help you can contact: Financial Planning Association of Australia on 1800 626 393 or National Information Centre of Retirement Investments on 1800 020 110. Alternatively, as a Super SA member, you can take advantage of the financial planning service available through Industry Fund Services (IFS)1. The financial planners at IFS can advise you about the options available to SA public sector employees.
  4. Triple S members also have the option of investing their super in a maximum of two investment options. To find out more see the Investment Fact Sheet.

1 This information is of a general nature and does not take into account your personal objectives, situation or needs. Industry Fund Services (IFS) is a division of Industry Fund Services Pty Ltd (IFS - ABN 54 007 016 195, AFSL 232514). You should assess your own financial situation before making any investment decisions based on this forinformation. Past performance is no guarantee of future performance.

Super SA does not recommend, endorse or accept responsibility for products or services provided by third-party organisations. Terms and conditions apply – these should be obtained from IFS. Super SA does not accept liability for any loss or damage caused by the products and services provided by IFS. Super SA does not receive any commissions from this organisation as a result of members using their products and services.

 

Triple S FAQs

How does Leave Without Pay (LWOP) affect my super?

If you intend applying for LWOP, it's important you contact Super SA regarding your super before you commence your leave.

You can make after-tax member contributions while on LWOP but you're not entitled to any employer contributions.

If you have Income Protection Insurance you'll have immediate cover for Income Protection Insurance when you return to work. If you are on LWOP for 12 months or more, you will not be covered for any pre-existing medical condition that was known to you on the day you returned to work for a period of two years from that date. You can't make an Income Protection claim while on LWOP.

Your Triple S Death and Total and Permanent Disablement (TPD) insurance cover will continue during your LWOP.

You can choose to suspend your Death and TPD insurance cover while on LWOP. If you do this, you will not be covered by insurance and you will not be charged a fee. You should contact us to arrange to have you cover suspended.

No Death and TPD insurance will be paid within one year of your arranging to reinstate your insurance cover unless your death or disablement is caused by an accident.

The cost of your insurance will be deducted from your Employer Account. If there are insufficient funds in your Employer Account, your insurance will be suspended.

I’m casual, can I opt out of insurance?

Yes, casual employees can opt out of insurance. See the Casual Employees and Death and Total and Permanent Disablement Insurance fact sheet for more information.

Is my insurance cover affected by workers’ compensation?

Workers' compensation payments do not affect your Death and TPD Insurance entitlements.

Do I have to make an investment choice?

No, you do not have to make an investment choice. If you do not make a choice then your funds will be invested in the Balanced option.

What investment options are available to me?

There are eight investment options available to you: High Growth, Socially Responsible, Growth, Balanced, Moderate, Conservative, Capital Defensive and Cash. More information on the options is available here.

Who do I speak to about my investment choice?

When choosing an investment option it’s important to understand your individual risk profile and time horizon.  Why not use the “What type of investor am I?” calculator in the Knowledge Centre section of the website to find out what level of risk you are comfortable with? If it turns out that you have a low tolerance to risk or are planning to retire soon you may like to consider a lower risk, lower return strategy. Triple S members are able to invest their super in one or two investment options. Further details of this can be found in the Investment Fact Sheet.

If you want more information about investment options, you can call 1300 369 315 or make an appointment with the Member Solutions team on 1300 364 941.  In addition a financial adviser can provide you with information about your investment options. To find a financial adviser contact the Financial Planning Association of Australia on 1800 626 393 or visit www.goodadvice.com.au. If you would like to talk to Industry Fund Services, call them on 1300 162 348 to make an appointment.

How do I make contributions?

You can make contributions a number of ways to help to grow your super:

And remember by making regular after tax contributions of 4.5% or more you can receive an employer contribution of 10% rather than the standard 9.5%.  Also after tax contributions may qualify you for a government co-contribution.  More information on ways to pay including information on BPAY®  can also be found here.

Can I use BPAY®  to make contributions into my Triple S account?

Yes. BPAY® lets you transfer money from your bank account, building society or credit union directly into your superannuation account.

You can use BPAY® to make additional one-off personal (after-tax) contributions of $50 or more to your super easily and conveniently. You can also use BPAY® to make spouse contributions.

Note: We do not require a remittance advice as the biller code and reference number identify you and the payment you are making.

How does BPAY®  work?

To use the BPAY® facility you need:

  • The biller code and
  • Your unique BPAY® reference number.

Please note: to find your BPAY® reference number you can either:

Log onto the secure member area of the website under ‘My Details’ or contact Super SA on 1300 369 315.  More information on BPAY®  can also be found here http://www.supersa.sa.gov.au/members/triple_s/grow_your_super/ways_to_pay

You can then use your financial institution's internet or phone banking service. You can make BPAY® payments from debit accounts (savings or cheque) only. You cannot use a credit card account.

Once made, generally transactions cannot be reversed.

 Biller codes are as follow: 

Biller code Contribution type
465104 Triple S Member Contribution
465104 Triple S Spouse Member Contribution
31583 Triple S Eligible Spouse Contribution


Please note: in order to receive a spouse contribution you must provide your spouse with your BPAY® reference number and the spouse biller code to make the BPAY® payment.

Your BPAY® transaction is processed from your bank account immediately. However, your funds and payment instructions generally take time to be transferred to Super SA from your financial institution.

Provided your BPAY® request is made before your financial institution's cut-off time, Super SA would typically receive the funds the following business day. When we receive your funds units will be issued at the unit price applicable the day the payment is received by Super SA.

Can I change my level of insurance cover?

If you would like to change your level of cover then you can download the Changes to Insurance form.

Lump Sum FAQs

How does Leave Without Pay affect my super?

If you intend applying for LWOP, it's important you contact Super SA regarding your super before you commence your leave.

It's important to maintain your member contributions while you're on LWOP, as this will ensure that you maximise your entitlements while you're in the Scheme.

You can make member contributions for up to 12 months. For information on making member contributions for longer than this, contact Super SA.

You will be eligible for death and disablement cover while on LWOP, providing you have continued making your member contributions.

Do I have to make an investment choice?

No, you do not have to make an investment choice. If you do not make a choice then your member component (i.e. Member Account and Rollover Account) will be invested in the Growth option.

What investment options are available to me?

There are eight investment options available to you: High Growth, Socially Responsible, Growth, Balanced, Moderate, Conservative, Capital Defensive and Cash. More information on the options is available here.

Who do I speak to about my investment choice?

When choosing an investment option it’s important to understand your individual risk profile and time horizon.  Why not use the “What type of investor am I?” calculator in the Knowledge Centre section of the website to find out what level of risk you are comfortable with? If it turns out that you have a low tolerance to risk or are planning to retire soon you may like to consider a lower risk, lower return strategy. Further details of this can be found in the Investment Choice Fact Sheet.

If you want more information about investment options, you can call 1300 369 315 or make an appointment with the Member Solutions team on 1300 364 941.  In addition a financial adviser can provide you with information about your investment options. To find a financial adviser contact the Financial Planning Association of Australia on 1800 626 393 or visit www.goodadvice.com.au. If you would like to talk to Industry Fund Services, call them on 1300 162 348 to make an appointment.

How do I make additional contributions?

As a Lump Sum Scheme member you already make regular member contributions to your super, but there are other things you can do to help your super grow even more.

You can:

And remember that by making after tax contributions you could qualify for the Commonwealth Government’s Co-contribution.

It should be noted that making additional after-tax contributions may not increase the employer component of your benefit.

More information on growing your super by making additional contributions can be found here.

Pension FAQs

How does Leave Without Pay affect my super?

If you intend applying for LWOP, it's important you contact Super SA regarding your super before you commence your leave.

It's important to maintain your member contributions while you're on LWOP, as this will ensure that you maximise your entitlements while you're in the Scheme.

You can make member contributions for up to 12 months. For information on making member contributions for longer than this, contact Super SA.

You will be eligible for death and disablement cover while on LWOP, providing you've continued making your member contributions.

How do I make additional contributions?

As a Pension Scheme member you must make regular member contributions to your super, but you can also make additional personal contributions to help grow your super even more!

You can:

And remember that by making after tax contributions you could qualify for the Commonwealth Government’s Co-contribution.

It should be noted that making additional after-tax contributions may not increase the employer component of your benefit.

More information on growing your super by making additional contributions can be found here.

Income Stream FAQs

How do I join the Income Stream?

Investing in a Super SA Income Stream is a tax-effective way of accessing your super as a regular income as you transition to and throughout retirement.

You can invest in the Income Stream if you're over the age of 55, have reached your Commonweath preservation age and have been a member of one of the SA public sector super schemes in the last 12 months. You can also invest in the Super SA Income Stream as part of an Early Access to Super or transition to retirement arrangement. 

As of 1 July 2017, the tax exempt status of investment income from assets supporting a transition to retirement or early access to super arrangement have been changed. Investors who choose to be in a TTR arrangement will have the investment earnings taxed at up to 15%.

If you have reached your Commonwealth preservation age and are permanently retired, or you have ceased employment after age 60, please complete and return the enclosed Retirement Declaration Form. Super SA will then move your investments to the retirement phase, where your investment earnings will be tax free.

There is a new $1.6 million superannuation Transfer Balance Cap commencing on 1 July 2017 that will limit the amount of superannuation that can be transferred into the tax-free retirement phase. Amounts held in Transition to Retirement Income Streams do not count towards the Transfer Balance Cap.

 You’ll need a minimum of $30,000 to get you started in the Super SA Income Stream.

Once you commence an Income Stream you can’t add any more money to it. This means that you might like to consolidate your super and add any extra savings to your current super scheme before investing in the Income Stream.

You can also purchase a second Income Stream with a minimum opening balance of $10,000 if you wish.

Application to Purchase can be found at the back of the Super SA Income Stream Product Disclosure Statement.

It’s important you are aware that your superannuation may have an effect on the level of benefit you’re entitled to receive from Centrelink in retirement. You can contact Centrelink Retirement Services on 13 23 00.

Can my spouse join the Income Stream?

Your partner can also purchase a Super SA Income Stream.  If you're eligible for a Super SA Income Stream your partner may be also.

The balance of your SA public sector super scheme or Super SA Flexible Rollover Product.account and that of your partner can then be transferred to an Income Stream for each of you. This strategy could be used to create a tax-effective income stream in retirement for each person.

The minimum opening balance for an Income Stream is $30,000.

How do I make lump sum withdrawals?

You can make partial withdrawals (minimum amount of $1,000) with no fees being charged for doing so.  You can make a withdrawal by completing the Withdrawal Form which is found here.

It is important to note, that if you purchase a Super SA Income Stream as part of a transition to retirement arrangement, the ability to withdraw lump sum amounts is limited to unrestricted non-preserved money.  Your entitlement can be paid in cash if you meet a condition of release under the preservation rules. For information, please see the Super SA Income Stream PDS.

Can I make additional contributions?

No, you cannot make additional contributions to your existing Income Stream however you can start up a second Super SA Income Stream account if you have additional funds you wish to invest and drawdown as an additional regular income. The minimum balance for a second Income Stream is $10,000.

Flexible Rollover Product FAQs

How do I join the Flexible Rollover Product?

Anyone who has been a member of a SA public sector super scheme in the last 12 months can invest in the Super SA Flexible Rollover Product and you only need $1,500 to get started. 

An Application to Purchase can be found at the back of the Super SA Flexible Rollover Product - Product Disclosure Statement.

Can my spouse join the Flexible Rollover Product?

If you’re a current or past member (in the last 12 months) of an SA public sector super scheme, your partner may be eligible to invest in the Super SA Flexible Rollover Product as a spouse member.

Spouse members enjoy many benefits in the Flexible Rollover Product, including investment choice and optional insurance cover.

A Spouse Account must have a minimum opening balance of $1,500. This amount can be deposited in one of the following ways:

  •              a personal contribution by the spouse
  •              a spouse contribution from a public sector super member or
  •              a rollover from the spouse’s previous super fund

Once your spouse's account has been established it can receive:

An Application to Purchase can be found at the back of the Super SA Flexible Rollover Product - Product Disclosure Statement.

Can I have insurance cover in the Flexible Rollover Product?

As a Flexible Rollover Product investor you can purchase Death Only or Death & Total and Permanent Disablement Insurance.  If you are insured through Triple S and apply to invest in the Super SA Flexible Rollover Product within 60 days of finishing employment in the SA public sector, you may be eligible to continue your Triple S Death and TPD Insurance without having to provide further medical information.

Find out more about insurance here.

Do I have to make an investment choice?

No, you do not have to make an investment choice. If you do not make a choice then your funds will be invested in the Balanced option.

What investment options are available to me?

There are eight investment options available to you: High Growth, Socially Responsible, Growth, Balanced, Moderate, Conservative, Capital Defensive and Cash. More information on the options is available here.

Who do I speak to about my investment choice?

When choosing an investment option it’s important to understand your individual risk profile and time horizon.  Why not use the “What type of investor am I?” calculator in the Knowledge Centre section of the website to find out what level of risk you are comfortable with? If it turns out that you have a low tolerance to risk or are planning to retire soon you may like to consider a lower risk, lower return strategy. Further details of this can be found in the Investment Fact Sheet.

If you want more information about investment options, you can call 1300 369 315 or make an appointment with the Member Solutions team on 1300 364 941.  In addition a financial adviser can provide you with information about your investment options. To find a financial adviser contact the Financial Planning Association of Australia on 1800 626 393 or visit www.goodadvice.com.au. If you would like to talk to Industry Fund Services, call them on 1300 162 348 to make an appointment.

How do I make additional contributions?

You only need $1,500 to invest in the Super SA Flexible Rollover Product and there are a number of ways to grow your super even more!

You can:

And remember that by making after-tax contributions you could qualify for the Commonwealth Government’s Co-contribution. 

As you’ve already paid tax on this money, it’s not taxed again when you claim you’re super however you will pay tax on any investment earnings.

You can make additional after-tax lump sum contributions of a minimum of $1,000 into your Flexible Rollover Product if:

  •     you're under age 65 or
  •     you're over age 65 and under age 75 and work at least 40 hours in 30 consecutive days during the financial year

Can I use BPAY®  to make contributions into my Flexible Rollover Product account?

Yes. BPAY® lets you transfer money from your bank account, building society or credit union directly into your superannuation account.

You can use BPAY® to make additional personal (after-tax) contributions of $1000 or more to your super easily and conveniently. You can also use BPAY® to make spouse contributions.

BPAY® to the Flexible Rollover Product requires a minimum contribution of $1,000 and the completion of an Investor Contribution form.

However it should be noted that you cannot open a Flexible Rollover Product account with a BPAY® contribution.

How does BPAY®  work?

To use the BPAY® facility you need:

  • The biller code and
  • Your unique BPAY® reference number.

Please note: to find your BPAY® reference number, log in to the online member portal. More information on BPAY®  can also be found here.

You can then use your financial institution's internet or phone banking service. You can make BPAY® payments from debit accounts (savings or cheque) only. You cannot use a credit card account.

Once made, generally transactions cannot be reversed.

 Biller codes are as follow: 

Biller code Contribution type
31575 Flexible Rollover Product Members Contribution
31567 Flexible Rollover Product Spouse Member Contribution


Please note: in order to receive a spouse contribution you must provide your spouse with your BPAY® reference number and the spouse biller code to make the BPAY® payment.

Your BPAY® transaction is processed from your bank account immediately. However, your funds and payment instructions generally take time to be transferred to Super SA from your financial institution.

Provided your BPAY® request is made before your financial institution's cut-off time, Super SA would typically receive the funds the following business day.  When we receive your funds units will be issued at the unit price applicable the day the payment is received by Super SA.

How do I make a withdrawal?

If you want to withdraw some or all of your funds, simply complete a Super SA Flexible Rollover Product Withdrawal form and return it to Super SA (minimum withdrawal amount is $1,000). 

You may wish to seek professional financial advice before you make any decision to invest in any superannuation product.