Privacy Statement

The following information outlines the Super SA policy relating to the privacy and security of your personal and other information when you interact with “Super SA” (which includes visiting the Super SA website, the Super SA online member portal and when you provide your personal and other information to Super SA in person, on forms and via other methods of information collection, such as email).

Super SA uses your personal or private information to administer the legislation. Your personal or private information is protected from disclosure by legislative confidentiality provisions that prohibit disclosure of that information except in limited and specific circumstances. Super SA staff and website administrators comply with those provisions. Super SA engages a number of third party service providers to assist us with products and services, and your personal information may be disclosed to them from time to time, but only in accordance with the legislative confidentiality provisions. We will not sell or otherwise disclose your personal information.

Super SA is responsible for the privacy and security of information while it is collected, stored or passing through Super SA. Super SA complies with the State Records Act 1997 and the Government of South Australia's Information Privacy Principles (IPP).


Privacy of your personal information when making an insurance claim

If you make an insurance claim the legislation allows Super SA to obtain information about your claim from appropriate medical practitioners and your employer if needed. Super SA will only use that information for the purpose of your claim and again, it could only be disclosed in line with the confidentiality provisions.


Website session information collection

Users visiting the Super SA website will have the following information collected during each session that they visit the Super SA website:

  1. Log file data including - Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referrers, entry pages, exit pages, navigation paths, operating system type, date and time stamp and geographic reports. This log file data is not linked to personally identifiable information.
  2. When you log into the secure member areas of the website, your Super Identification number (Client ID) and which pages you visit are recorded. This information is used for statistical analysis to assist Super SA to provide better services to you. 
  3. Outside of information that you enter on the website, Super SA also receives and stores certain types of information relating to your activity. This is provided through the use of Cookies.


What are Cookies?

Cookies are alphanumeric identifiers that are placed on your computer's hard drive through your web browser.

  • Cookies enable our systems to recognise your browser and usage preferences.
  • Most internet browsers are pre-set to accept Cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when Cookies are used. As there are many browsers in the marketplace, the easiest way to change your settings is by searching for Cookies in your Help/Contents and Index option on your browser.
  • Super SA recommends that you leave your Cookies enabled.
  • Super SA Cookies do not send back any information about your computer or any other information on your hard drive.

4. If you send Super SA a message via email, your email address will only be used for the purpose for which you have provided it or authorised its use, ie for ongoing communications. You can advise Super SA of your email address through the online member portal or email Super SA to request that your email address be added to your file. Super SA may then send you newsletters and information about new products and initiatives that may be of particular interest to you. Super SA will not use your email address for any other purpose and will not disclose it without your consent.



The Super SA website contains a number of links to external websites, which are provided for information purposes only. When a user has clicked on a link to an external website, they leave the Super SA website, and therefore, the Super SA Privacy and Security Statement no longer applies. Super SA takes no responsibility for the information or collection of user information contained on any external website, and links are provided on the basis that users make their own decisions about the accuracy, currency and reliability of the information contained therein.


Password selection

Passwords will only keep outsiders out if they are difficult to guess. Here are some tips for creating a secure password.

  • Avoid sharing your password, and avoid using the same password in more than one place. If someone should happen to guess one of your passwords, you don't want them to be able to use it in a number of places.
  • Avoid selecting a password that consists of repeated, ascending or descending numbers, or numbers that are associated with your birth date, Client ID or Super ID number or an alphabetic code which is a recognisable part of your name.
  • If you record your password, store it in a safe place, separate from your Client ID or Super ID number and change your password regularly.
  • If you suspect that your password has become known to a third party, go to the secure member area of the Super SA website (the member portal) to reset your password.


Verify the website

With the threat of phishing and hoax websites designed to steal your login details, it is important to ensure you are accessing the genuine Super SA website. Follow these simple steps.

  • Always try to access the Super SA website by typing "" into a new browser window. You may set a bookmark (or favourite) after doing this to save you time when returning to the website.
  • Ensure the address bar reads or
  • When signing into the secure member area of the Super SA website (the member portal), ensure that there is a padlock icon on the bottom corner of your browser window.
  • When you successfully sign in to the Super SA website (the member portal), ensure your full name and member number are displayed in the top right banner on the ‘My Details’ screen; this will verify that you are using the correct Super SA website.
  • If you see any unusual changes to the Super SA website, such as suspicious questions appearing asking for confidential information, please contact us on 1300 369 315, between 9:30am and 5pm, Monday through Friday.

Protect your identity

Phishing is a term used to describe the method used by criminals to lure customers into disclosing their login and other personal details by sending out hoax emails linking to fake websites. These emails look like they came from Super SA, but they did not, and clicking on the link inside the email may take you to a fake website or install malicious software onto your computer. If you are unsure about an email you have received, you can contact us on 1300 369 315, between 9:30am and 5pm, Monday to Friday.

To help protect yourself against phishing, follow these guidelines:

  • Super SA will never request personal information from you by email or SMS
  • Don't click on links or attachments in emails that you were not expecting
  • Don't provide any login details or personal information in response to an email
  • Always access the Super SA website by typing or into a new browser window (or use your favourites menu) and clicking on the sign in button.
  • Super SA may contact you by email or SMS about your annual statement, correspondence in your member portal filing cabinet, invitations to member seminars or campaigns (such as co-contributions, consolidation or "rolling in", or payrise-based campaigns) which may include a link to access the login page to the secure member area of the Super SA website (the member portal). If you are unsure, please do not click any link you receive in an email or SMS. Instead, open a new browser window and access the website directly from


Social networking websites

Be careful about the amount of information you disclose about yourself on social networking websites such as Facebook. Criminals may access these sites to gather identity information in order to steal your identity or access your accounts.


Please note

The content of the Super SA Privacy and Security Statement may be updated from time to time, so we suggest that when you next return to the Super SA website you read the information provided on this page again.