The following information outlines the Super SA policy relating to the privacy and security of your personal and other information when you visit the Super SA website. This privacy and security statement applies only to the Super SA website, including the secure member area and My Future.
The Super SA website operates in compliance with the Government of South Australia's Information Privacy Principles (IPP).
Super SA site administrators protect and handle your personal information in accordance with the IPP, and your personal information will not be disclosed to a third party, except in accordance with the Disclosure of Personal Information principle outlined in the IPP.
Super SA is responsible for the privacy and security of information while it is collected, stored or passing through the Super SA website. Other Government of South Australia Agencies and Instrumentalities are responsible for the privacy and security of information collected, stored or passing through their own websites.
Privacy of your personal information when making an insurance claim
If you make a claim as a result of a workplace injury, Super SA may, from time to time, request an employer/Injury Management Unit and any external return to work service provider where involved to release and provide any medical reports, workers compensation claim information, Recovery/Return To Work plans, Redemption documents, assessment reports and any other documents, reports and information relating to injury(s) suffered while employed in the South Australian Public Sector. For more information, please visit the Public Sector site for more information.
If you make a claim as a result of a medical condition that occurs not as a result of a workplace injury, please refer to your Claim Form for the way in which Super SA may use your personal information.
Session information collection
Users visiting the Super SA website will have the following information collected during each session that they visit the Super SA website:
1. Log file data including - Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referrers, entry pages, exit pages, navigation paths, operating system type, date & time stamp and geographic reports. This log file data is not linked to personally identifiable information.
2. When you log into the secure member areas of the website (My Account and My Future), your Super Identification number and which pages you visit are recorded. This information is used for statistical analysis to assist Super SA to provide better services to you.
What are Cookies?
Cookies are alphanumeric identifiers that are placed on your computer's hard drive through your web browser.
- Cookies enable our systems to recognise your browser and usage preferences.
- Most internet browsers are pre-set to accept Cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when Cookies are used. As there are many browsers in the marketplace, the easiest way to change your settings is by searching for Cookies in your Help/Contents and Index option on your browser.
- Super SA recommends that you leave your Cookies enabled.
- Super SA Cookies do not send back any information about your computer or any other information on your hard drive.
4. If you send Super SA a message via email, your email address will only be used for the purpose for which you have provided it or authorised its use, ie for ongoing communications. You can advise Super SA of your email address through the secure member area or email Super SA to request that your email address be added to your file. Super SA may then send you newsletters and information about new products and initiatives that may be of particular interest to you. Super SA will not use your email address for any other purpose and will not disclose it without your consent.
The Super SA website contains a number of links to external websites, which are provided for information purposes only. When a user has clicked on a link to an external website, they leave the Super SA website, and therefore, the Super SA Privacy and Security Statement no longer applies. Super SA takes no responsibility for the information or collection of user information contained on any external website, and links are provided on the basis that users make their own decisions about the accuracy, currency and reliability of the information contained therein.
Passwords will only keep outsiders out if they are difficult to guess! Here are some tips for creating a secure password.
- Avoid sharing your password, and avoid using the same password in more than one place. If someone should happen to guess one of your passwords, you don't want them to be able to use it in a number of places.
- Avoid selecting a password that consists of repeated, ascending or descending numbers, or numbers that are associated with your birth date, member number or an alphabetic code which is a recognisable part of your name.
- If you record your password, store it in a safe place, separate from your member number and change your password regularly.
- If you suspect that your password has become known to a third party, go to the secure member area of the Super SA website to reset your password.
Verify the website
With the threat of phishing and hoax websites designed to steal your login details, it is important to ensure you are accessing the genuine Super SA website. Follow these simple steps.
- Always try to access the Super SA website by typing "supersa.sa.gov.au" into a new browser window. You may set a bookmark (or favourite) after doing this to save you time when returning to the website.
- Ensure the address bar reads supersa.sa.gov.au or www.supersa.sa.gov.au.
- When signing into the secure member area of the Super SA website, ensure that there is a padlock icon on the bottom corner of your browser window.
- When you successfully sign in to the Super SA website, ensure you are greeted by your full name and member number in the top right banner on the ‘My Details’ screen; this will verify that you are using the correct Super SA website.
- If you see any unusual changes to the Super SA website, such as suspicious questions appearing asking for confidential information, please contact us on 1300 369 315 or (08) 8207 2094 (for calls within the State Government network), between 9am and 5pm, Monday to Friday.
Protect your identity
Phishing is a term used to describe the method used by criminals to lure customers into disclosing their login and other personal details by sending out hoax emails linking to fake websites. These emails look like they came from Super SA, but they did not, and clicking on the link inside the email may take you to a fake website or install malicious software onto your computer. If you are unsure about an email you have received, you can contact us on 1300 369 315 or (08) 8207 2094 (for calls within the State Government network), between 9am and 5pm, Monday to Friday.
To help protect yourself against phishing, follow these guidelines:
- Don't click on links or attachments in emails that you were not expecting
- Don't provide any login details or personal information in response to an email
- Always access the Super SA website by typing supersa.sa.gov.au into a new browser window (or use your favourites menu) and clicking on the sign in button.
Note: Super SA will never send you an email instructing you to click on a link to access your member details. We will also never ask for your login details or any personal information via email or SMS.
Social networking websites
Be careful about the amount of information you disclose about yourself on social networking websites such as Facebook. Criminals may access these sites to gather identity information in order to steal your identity or access your accounts.
Shred unwanted papers
Regularly shred unwanted papers before disposing of them, especially papers containing personal details like name, address, phone number and date of birth. Examples include bank statements, bills and receipts.
The content of the Super SA Privacy and Security Statement may be updated from time to time, so we suggest that when you next return to the Super SA website you carefully read the information provided on this page again.