Member surveys

Help inform our future

As part of our ongoing commitment to measure and improve the member experience, we have commissioned an independent, Australian customer research company (CSBA) to conduct a short survey with some of our members.

Phone-based surveys by Customer Service Benchmarking Australia

We engage Customer Service Benchmarking Australia (CSBA) to conduct customer experience surveys of our members by phone and email in February and March, while email surveys will also be undertaken during the year. We provide CSBA with a small sample of member contact details for this purpose. The provision and use of member details for this purpose occurs strictly in accordance with our privacy policy.

About CSBA

CSBA is an experienced survey organisation that undertakes research on behalf of a wide range of companies and industries throughout Australia, including financial services, government agencies, education institutions, utility services and commercial organisations. You can visit the CSBA website at

What the survey covers:

The survey covers a range of member experience measures including your satisfaction with the fund, ease of dealing with us, and a variety of service quality aspects.


Your privacy is of the utmost importance to us and to CSBA. For this reason, by default your responses will remain completely anonymous. If you choose to be identified alongside your responses, this will only be used for the purposes of this research project and to follow up on any specific concerns or issues you might raise in your feedback, and not for any other purposes such as marketing or sales.

Other surveys from Super SA

We don’t currently engage with any other providers to conduct surveys on our behalf.

Please be assured that while we may ask for your general thoughts and experiences with our fund, we will never ask you to provide or verify any personal information as part of these surveys.

If you receive a phone call or email that you’re unsure about, or someone is requesting personal details about you or your account, please let us know as soon as possible.

The superannuation schemes administered by Super SA are exempt public sector superannuation schemes and are not regulated by the Australian Securities and Investments Commission (ASIC) or the Australian Prudential Regulation Authority (APRA). Super SA is not required to hold an Australian Financial Services Licence to provide general advice about a Super SA product. The information in this publication is of a general nature only and has been prepared without taking into account your objectives, financial situation or needs. Super SA recommends that before making any decisions about its products you consider the appropriateness of this information in the context of your own objectives, financial situation and needs, read the Product Disclosure Statement (PDS) and seek financial advice from a licensed financial adviser in relation to your financial position and requirements. 

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