Withdraw your Super

Plan ahead – super withdrawals can take up to 10 business days to process

• Unlike a bank account, super isn’t instantly accessible, so it’s a good idea to factor in processing time when planning your finances.

You’ll need a Digital ID to verify your identity

To submit your digital form online, you’ll need to verify your identity using a Digital ID such as myID, the Australian Government’s Digital ID app.

• myID allows you to prove who you are when accessing government online services, including Super SA withdrawals.
• You must have at least Standard identity strength to use myID for Super SA requests.

For more information or instructions on how to set up the app, please visit the myID website. If you have questions about using myID with Super SA, check out our FAQs.

Can’t use myID? You can apply using the paper form instead

If you're unable to use myID, you’ll need to complete the Withdraw Your Super paper form and provide certified ID with your application. Remember:

• Even if you have previously provided us with certified ID, we may not be able to use it if it has expired (or is more than 2 years post-expiry for Australian Passports).

• To avoid any delays, include certified ID with your completed form.

• If you’re unsure whether the ID you previously provided is still valid, call our Member Services team on 1300 369 315 to check.

For full details and a list of people who can certify your documents, read this information sheet.

You may need to provide your bank account details

• If you already have a Super SA Income Stream account, have previously provided your bank account details for your regular payments and wish to have your lump sum withdrawal paid into this account, you can skip this step.
• For all other requests, or if you would like your lump sum withdrawal paid into another bank account, you need to submit a copy of a page from your most recent bank statement which shows the Account Name, BSB, and Account Number. This can be a photo or photocopy – it does not need to be certified.

Complete and submit the form

To avoid delays, make sure you have completed the form correctly as we can’t start processing your request until we have all the information we need.

Take a moment to read the checklist below – it will help make sure you’ve got everything covered.

We’re here to help if you have any questions or need help with the form. Please contact our Member Services team by phone on 1300 365 319, email to supersa@sa.gov.au or visit our Member Centre on the ground floor at 151 Pirie Street, Adelaide (enter via Pulteney Street).

Form checklist

	Client Number You can find this on the member portal or your Annual Statement, or you can call our Member Services team on 1300 365 319.
	Tax File Number You do not need to provide this but there may be tax implications if you choose not to.
	Up to date Certified ID documents You need to supply these if you are completing and submitting a paper withdrawal form.
	Bank account details Remember, the bank statement page you provide must be from your most recent statement and include the account name, BSB and account number.
	Your scheme and account details You’ll need to choose which scheme you want to withdraw your super from. If you don’t know which scheme you’re in, you can check the member portal or your Annual Statement.
	Are you submitting a paper form? You’ll need access to a printer Paper forms must be printed, physically signed, and posted or hand-delivered to us. Alternatively, you can email us a scanned copy.