Member Portal FAQs

If you've never used the member portal before you will need to register before you can log in. Follow the steps in this video to learn how to register for your online portal.

Your client ID is a number unique to you and is used by Super SA to identify you. You will need to use your Client ID number to log into the portal. You can find you Client ID on your statement or communications from Super SA. Please note, your account number is not your Client ID. If you are unsure, please contact Super SA on 1300 369 315.

If you have forgotten your password and are unable to log in to the member portal, you can reset it at any time. Follow the steps in this video to learn how to reset your password.

In our new portal, we have adopted 2 factor authentication technology. This is an extra layer of security for our members to protect your data. Each time you log into your portal, you will receive a single use code to your mobile phone number on file. You will not be able to access the portal without this code.

To access our new portal, you must have a mobile phone number that can receive text messages and be able to access this each time you log into the portal. Unfortunately, you cannot access the portal without it and we are unable to use an email address in lieu of a phone number.

Each Member requires a unique mobile number and email address to register for the online portal. You will receive an error if you attempt to register an account with an email address already in use. If you are having trouble or share contacts details with another Super SA member, please contact our member services team on 1300 369 315.

Yes. Please ensure you are using the correct format to enter your phone number, including country code. Please note, that some countries and carriers may have restrictions on receiving text messages from outside the country.

Please check the spelling of your email address is correct and is the same email address you have registered with Super SA.

The code you receive in your email has a time restriction. If it takes more than 10 minutes to receive your email, your code will no longer be valid. Please request a new code or contact Super SA if it takes longer than 10 minutes to arrive.

Confirm that the six digit code you have entered matches the one that you have received, you will be sent a NEW code every time you log in. The code you receive to your phone has a time restriction. If it takes more than 10 minutes to input your code, the code will no longer be valid. Please request a new code when you are ready to use it.

Our new portal comes with new security requirements for the portal. When entering your new password, the security bar must turn green before it will let you save it.
Your password must:
- Be between 12 and 16 characters
- Contain each of the below

• 1 Uppercase letter
• 1 Lowercase letter
• 1 number (between 1-9 only)
• 1 of the follow special characters ! @ # $ % ^ & { . } + ( ) \ (please note the * or ? symbol will not be accepted as part of the registration process)
• No more than 4 consecutive characters (e.g 1234 or abcd)
• Cannot contain any identifying characteristic (Date of Birth, Client ID, Account ID, Name)

If you are unsure of your secret question or answer, please contact Super SA member services team on 1300 369 315 for assistance.